Grievance Policies

Student Grievance Procedure

 

WITS seeks to foster the values of respect, fairness, integrity, and transparency among faculty, staff, and students. When a conflict arises that requires resolution, students are expected to attempt to resolve the matter directly with the relevant party(ies). In cases where direct communication proves unsuccessful or unsatisfactory, a student has the right to file a formal grievance using the following procedures.

Academic Grievance

If a student has an academic grievance, such as a grade appeal or allegation of unfair grading practices, the student should confer with the respective faculty regarding the specific issue(s). If the student remains dissatisfied after consultation with the faculty, the student should submit an Academic Grievance Form to the Menaheles (kodesh courses) or the Academic Dean (general studies courses). The Academic Grievance Form will be reviewed by the Grievance Committee who will investigate the details of the complaint/grievance. The Grievance Committee is comprised of the following members: a) Executive Dean, b) Academic Dean, c) President of the Board of Directors, and d) One part-time faculty member. If any of the individuals on the Grievance Committee is a party to the grievance, he or she will recuse him/herself.

 

A response will be forthcoming within two weeks of the formal request for consideration, unless more time for investigation is needed. Any decision of the Grievance Committee is deemed final. 

 

 

Non-Academic Grievance

 

If a student has a non-academic grievance, such as an allegation of physical abuse or lack of accommodations for a physical disability, the student should seek clarification and resolution, where appropriate, regarding the specific issue(s). If the student remains dissatisfied,the student should file a Non-Academic Grievance Form with the Grievance Committee who will investigate the details of the complaint/grievance. The Grievance Committee is comprised of the following members: a) Executive Dean, b) Academic Dean, c) President of the Board of Directors, and d) One part-time faculty member. If any of the individuals on the Grievance Committee is a party to the grievance, he or she will recuse him/herself..

 

A response will be forthcoming within two weeks of the formal request for consideration, unless more time for investigation is needed.Any decision of the Grievance Committee is deemed final.
 

Other Complaints

 

Specific types of complaints are handled by different agencies or organizations. A student must submit a complaint to the appropriate agency or organization as described below:

 

1.A complaint pertaining to occupational licensure requirements is to be submitted to the appropriate licensing board or entity. WITS is approved by the Maryland Higher Education Commission (MHEC). For a complaint involving a college or university, MHEC requires that a student must first exhaust the complaint/grievance procedures established by the institution. Complaints can be filed with MHEC using the following procedures shown in the following table.

MHEC Complaint Process

 

A student or faculty personnel may submit a complaint in writing to MHEC when it involves an alleged violation of the Education Article, COMAR, or college or university policy, but only after the student or faculty member has first exhausted the complaint/grievance procedures established by the institution. Should the opinion of the complainant be that the complaint has not been resolved appropriately by the institution, the complainant may submit an official complaint to the Maryland Higher Education Commission (MHEC) in writing; students should use the College and University Student Complaint Form and faculty personnel should use the College and University Faculty Complaint Form. The Faculty Complaint Form is not used to make a complaint against a professor or faculty personnel.

 

To file an official complaint, a signed College and University Student Complaint Form or College and University Faculty Complaint Form must be submitted to MHEC with copies of supporting documentation included. The complaint documents are to be submitted to:

 

Director of Academic Affairs

Maryland Higher Education Commission

6 N. Liberty Street, 10th Floor

Baltimore, MD 21201

Fax: 410-332-0270

Email: collegiatecomplaint.mhec@maryland.gov

 

College and University Student & Faculty Complaint Forms can also be retrieved at: https://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintForms.pdf. Within 10 business days of receipt of an official complaint, MHEC will acknowledge its receipt and begin investigating for evidence of violation of the Education Article, COMAR, or institutional policy.

 

A copy of the complaint and supporting documents will be provided to the College or university President. MHEC will require the President to look into the matter and provide a written report back to MHEC within 30 business days of receipt of MHEC notification. MHEC staff may interview the institution employees, students, or the student complainant as part of its investigation.

 

MHEC may take regulatory action based on its review and in accordance with the Education Article and COMAR Title 13B, and the manner for which the institution is approved to operate.

 

MHEC will inform the student or faculty complainant and the college or university President in writing of its determination(s).

Complaints pertaining to matters other than those addressed in the Education Article or COMAR Title 13B, or pertaining to the institution's 19approved policies, will not be entertained by MHEC, nor will it be referred to another agency or organization.

2.A complaint concerning compliance with the standards of accreditation is to be submitted to the institution's accrediting body. WITS is accredited by the Association of Institutions of Jewish Studies (AIJS). Complaints can be filed with AIJS using the following procedures shown in the following table.

AIJS Complaint Process

 

Complaints regarding accreditation should be submitted to:

 

Association of Institutions of Jewish Studies

500 W. Kennedy Boulevard

Lakewood, NJ 08701-2620

Phone: 732-363-7330; Fax: 732-415-8198

Email: nlandesman@theaijs.com

Complaints that are received by AIJS concerning an AIJS-accredited institution will be handled according to the following procedures.Within 10 days of receipt by AIJS, the complaint is screened to see if it has any face validity and if it is relevant to AIJS’ role in accrediting and overseeing the institution. This generally means that the complaint has to address an institutional issue that bears on compliance with AIJS’s Standards for Accreditation.

If AIJS determines that the complaint does not fit into AIJS’s responsibilities, the complaint will be acknowledged and replied to as not being within the purview of AIJS. As a courtesy, a copy of the complaint will be forwarded to the institution, and the case will be closed.If AIJS determines that the complaint is relevant to its accreditation Standards or policies, or if it falls within AIJS’ oversight responsibilities, AIJS will contact the institution and forward the complaint to the institution. AIJS will then allow 30 days for the institution to respond to AIJS that it has reviewed the matter and either resolved the complaint to the complainant’s satisfaction or otherwise dealt with the issue in accordance with the institution’s published Grievance Policy. An explanation of its actions is required, as well as a statement that the institution certifies that it followed its own published Grievance Policy. AIJS will then review the institution’s response and Grievance Policy.

If the institution informs AIJS in its response that the complainant did not follow the complaint policy of the institution, AIJS will instruct the complainant to follow the complaint policy of the institution. If the complainant claims to have followed the institution’s published Complaint Policy, and the matter is not resolved to thesatisfaction of the complainant, AIJS will make a determination as to whether the complainant did actually follow the institution’s complaint policy. If it is determined by AIJS that the institution did in fact follow its published Complaint Policy, and followed through with a proper disposition, the complainant will be so informed,and that case will be closed.

If AIJS determines that the institutions did not in fact follow its own published Complaint Policy, or if the matter involves issues to substantially question the institution’s compliance with AIJS Standards or policies, AIJS will launch an inquiry into the issue within 10 days. AIJS will ask for documentation from the complainant, substantiating the 20complaint, and an explanation of the disposition from the institution (which should document how the institution followed its own Complaint Policy and procedures).

Within 10 days of the receipt of these above materials, the executive director of AIJS, together with the chairman of the Executive Accrediting Council (EAC), will review the complaint file to determine if the institution complied with AIJS standards and policies. AIJS will contact the institution and allow the institution the opportunity (30 days) to review the matter and provide an explanation and/or additional information to AIJS.

If after receipt of the institutional response and a review of anyadditional documentation, AIJS makes a final determination that the institution is not in compliance with AIJS standards and/or policies, a formal corrective action plan will be required from the institution within 30 days.

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If the response is accepted byAIJS, both the complainant and the institution will be so advised,and the case will be closed. If the corrective action plan is not accepted by AIJS, the matter will be placed on the agenda of the EAC to determine if an adverse action, or other sanction should be initiated against the institution for noncompliance with AIJS Standards of Accreditation.

AIJS will make a good faith effort to address anonymous complaints against an accredited institution or against AIJS itself and treat it in a similar manner to a regular complaint. Obviously, there is no mechanism to respond directly to an anonymous complainant.All complaints received by AIJS regarding an accredited institution will be filed and stored in an easy and accessible manner. Site visitors will begiven access to the file of an institution that is being reviewed, and any complaints on file in AIJS will be considered in the final decision of the EAC.

3. A complaint pertaining to potential violations of consumer protection is to be submitted to:

 

Consumer Protection Division–Office of the Attorney General

200 Saint Paul Place

Baltimore, MD 21202

Telephone: 410-528-8662

​More information is available at: oag.state.md.us/Consumer/complaint.htm

 

4. A complaint concerning discrimination is to be submitted to:

 

Office for Civil Rights, Philadelphia Office–USDepartment of Education

100 Penn Square East, Suite 515

Philadelphia, PA 19107-3323

Telephone: 215-656-8541

More information is available at: www2.ed.gov/about/offices/list/ocr/docs/howto.html

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6602 Park Heights Avenue Baltimore, Maryland 21215 Tel: 410-358-3144

Email: info@wits.edu

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WITS is a degree granting institution approved by the Maryland Higher Education Commission.